Privacy Policy

Welcome to PND Wholesale — Bangladesh’s largest China-based sourcing and wholesale marketplace. We value your trust and are committed to ensuring that your personal information is safe, secure, and handled responsibly. This Privacy Policy describes how PND Wholesale collects, uses, stores, and protects your data when you visit or use our website or mobile application.

🔒 1. Personal Information We Collect

When you register or use our platform, we may collect the following information:

• Your name, phone number, and email address
• Shipping / Delivery address for processing orders
• Optional business details such as company name or trade license (for B2B users)

All your information is securely stored on encrypted servers under advanced protection systems. We never store or share sensitive payment data on our servers.

💳 2. Payment and Transaction Security

To ensure 100% secure online transactions, PND Wholesale uses Bangladesh’s trusted payment gateways (e.g., sManager, SSLCommerz, etc.). When you proceed to make a payment, you are redirected to the gateway’s secure page — ensuring that your card or mobile banking details remain safe and never accessible to us directly.

We strictly monitor transactions to detect and prevent any kind of fraud or unauthorized activities.

📦 3. Use of Information

Your personal data is used only to:

• ✅ Process and deliver your orders
• ✅ Manage your user account and preferences
• ✅ Communicate order updates, support messages, or promotional offers (only with your consent)
• ✅ Improve our website, logistics, and customer service quality

We may also use aggregated (non-identifiable) data to analyze marketplace trends and user behaviors to enhance your experience.

🤝 4. Information Disclosure

We do not sell, rent, or trade your personal data with any third party. However, to ensure successful delivery of your products, limited information (name, phone, address) may be shared with our verified logistics or courier partners.

If any external party misuses that data beyond delivery purposes, PND Wholesale shall not be held responsible. We may disclose information only if required by law enforcement authorities under proper legal procedures.

🔍 5. Data Retention & Research

We retain your order and account data only as long as necessary for operational, legal, or accounting reasons. Your data may be used (in aggregated form) for internal research, user behavior analysis, and platform improvement.

You may request data deletion at any time by contacting our customer support.

⚙️ 6. Your Rights

You have the right to:

• Access, review, or correct your personal information.
• Request deletion of your data from our records.
• Opt-out of promotional communications at any time.
• Know how your data is being used by our platform.

To exercise these rights, please contact our Data Privacy Team atsupport@pndservicebd.com.

🔄 7. Policy Updates

The management of PND Wholesale reserves the right to modify this Privacy Policy at any time. Any changes will be updated on this page, and the “Last Updated” date will reflect the revision. We encourage all users to review this policy periodically.

✅ 8. Your Consent

By using our website or app, you confirm that you have read, understood, and agreed to this Privacy Policy. If you have any questions or concerns regarding our privacy practices, feel free to contact us.